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Horizon Blue Cross Blue Shield Customer Success Story
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"Horizon Blue Cross Blue Shield Customer Success Story"
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A fully engaged workforce indicates a healthy company, where employees are aligned with the mission and values. And engagement starts with a culture of recognition.

In this case study, you’ll learn that after debuting its internally branded Achievers platform, Step It Up to its 5,000+ employees across four locations in North America, Horizon BSBCNJ saw immediate and sustained adoption across the entire company. With a 97% employee – manager activation rate, the Step It Up program has become the most widely-utilized “voluntary” enterprise platform the organization has ever implemented. Horizon BSBCNJ’s leadership team continues to be among the most active users on the platform, truly instilling a culture of recognition that permeates throughout the company. With such widespread adoption and usage, the company saw payoff in the form of improved engagement scores across the board, including a 14% increase in engagement survey results related to recognition.


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