Enterprise Case Study: Breaking Through Process Silos to Improve the Customer Experience
Request Your Free Report Now:

"Enterprise Case Study: Breaking Through Process Silos to Improve the Customer Experience"
Request

Say hello to a better call center experience.

CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report to learn how the organization:

  • Balanced caseload by uniting three disparate call centers
  • Decreased time to train agents by unifying data in a single interface
  • Improved customer satisfaction while reducing call talk time


Offered Free by: salesforce.com
See All Resources from: salesforce.com

Request

Recommended for Professionals Like You:

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.

Thank you

This download should complete shortly. If the resource doesn't automatically download, please, click here.