"Enterprise Case Study: Breaking Through Process Silos to Improve the Customer Experience"
Say hello to a better call center experience.
CareFirst BlueCross BlueShield – the largest health insurance provider in the U.S. mid-Atlantic region – recently transformed its service operations using Service Cloud. Take a look at this report to learn how the organization:
Balanced caseload by uniting three disparate call centers
Decreased time to train agents by unifying data in a single interface
Improved customer satisfaction while reducing call talk time