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Sales > Sales Force Management

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Sell More and Sell Better Today: The Evolution of a Successful Sales Organization Join Peter Ostrow, Vice President, Sales Effectiveness and..
Qlik Executive Brief: The Link Between Sales Analytics and Sales Performance An organization's ability to grow revenue in a sustainable,..
Delivering the True Potential of CRM Through the Individual Customer relationship management software has been used by organizations of all..
Get the Most from Your CRM Learn why integrated apps add value to your bottom line...
Aberdeen Checklist: How B2B Salespeople Learn to Love Their Data In a recent study, Aberdeen provided a data and performance-driven bridge..
How to Prioritize Your Leads By Segmenting & Scoring Your Audience Prioritization Helps Deliver Quality Leads, Faster..
Adobe Document Cloud for Sales Acceleration With Adobe Document Cloud, sales teams can accelerate towards closing more deals faster...
Spotlight: 8x8 Virtual Contact Center Evaluating contact center solutions is no small task...
The Contact Center in 2015 According to the Avaya Consumer Preference Report, 41% of users talking to a contact center agent rate..
Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..
Selling Value: Increasing Customer Retention and Profitability Changes in the marketplace and your customers' business open the door for..
Five Drivers of the Successful Modern Sales Force The way people buy has changed. Your customers are more connected, more empowered, and..
The Contact Center Selection Checklist Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call..
6 Tips For Hitting Quota While Doing More With Less Get practical advice to help your sales team rise to the challenge, every quarter, with..
Ten Tips for Accelerating Your Pipeline Shorten the sales cycle and bring in more revenue -- no additional headcount required...
The Startup Guide To Building The Best Sales Team: Tips, Tricks and Hiring Techniques Whether you are a beginning stage startup looking to..
Leveraging Analytics to Predict Sales Success - And Boost Selling Time! You wouldn't drive with your eyes closed - yet many reps are still..
Top Tools for Sales: SFA Focus Handling sales effectively is one of the most important functions of any successful business, and Sales Force..
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
Successful Selling How to attract, manage, close and keep more business in a buyer-centric world...
Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and..
How to Drive Revenue with a Modern Sales Cloud In this new world, old models of selling and outdated tools are ineffective. What you need..
The Sales VP's Success Guide to Quarterly Business Reviews Learn how you can use data from your Salesforce instance to simplify the process..
How Agile Insurers are Improving the Bottom Line eSignature technologies provide insurers with a variety of opportunities to deliver..
SMART RETAIL NEWS Is the global news source for advances in M2M innovations in retail...
10 Keys to Sales Onboarding Success Learn how sales onboarding can drive your revenue and profits...
Signed, Sealed, Delivered: Integrating Electronic Signatures into the B2B Sales Cycle Learn why integrating electronic signatures into the..
Top CRM Functions Requested by Sales Professionals Selecting a CRM solution with your sales team in mind can be one of the most beneficial..
Learn Why Analyst Firm Ovum Names SugarCRM a Leading CRM The latest release of SugarCRM's flagship product gives users new tools to build..
Your Essential Guide to B2B Appointment Setting Get your free guide to learn how to set appointments with prospects who are ready to buy...
Retail Online Integration Provides practical information and ideas retailers, catalogers, online marketers and brand merchants can use to do..
Sales and Marketing Management Is published 6x a year and is the leading authority for executives in the sales and marketing field...
5 Keys to Managing and Motivating Millennials Full of tips you can start using today to effectively manage, motivate, recognize and reward..
Compensation Daily Advisor Is the ultimate strategic resource for compensation professionals and small-to-medium business owners...
Better Tools, Better Process, Better Performance: Best-in-Class SPM Deployments Mirrored by Xactly Customer In November and December, 2012,..
The State of Mobile Enablement in Sales and Marketing Only 23% of sales organizations are currently mobile-enabled yet, 75% of companies..
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
Push Sales Productivity to the Next Level How can sellers capture prospects attention?..
Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Managing Business Risk in the Food & Beverage Industry Learn how larger processor and wholesaler businesses have taken on the role of..
Effective CRM solutions for SMBs Learn about the many choices, challenges and benefits to select and implement a cost-effective and..
Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
Bringing 'Communications' Products to Life: An Innovative Marketing Strategy Isn't it time your network and telecommunications..
Quantifiable Advantages through Remote Systems Management Covers business advantages, including the ROI implications, of managed service..
Accelerating Business with Automation and Workflow Efficiencies How SunTrust Banks saved $2 million annually in operating costs, improved..
When to Pilot Your Outsourced Customer Support Program When the “customer support formula” to scale doesn’t feel right..
How to Fight the Excel Blob & Win Back Your Time! While you are fighting the Excel blob -- endless spreadsheets that never stop growing in..
Best Practices for Sales Engagement Discover 5 steps to improve your sales pipeline and forecast...
2014 Sales Gravy Guide to: Setting Winning Goals Your time is now. The 2014 Goal Planning Guide is designed to help you make tough, clear..
10 Tips for Accelerating Your Pipeline It's important for marketers and salespeople alike to start thinking about the health of their sales..
Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..
Pentair Improves Service Operations with a New On-Demand Solution Discover how using an on-demand solution for field service management..
Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
Values Sell (An 85 Page Excerpt) This book will teach you how to transform purpose into profit through creative sales and distribution..
Best Practices for Integrating Social Media and Customer Service for Bottom Line Results With the megaphone of social media, even a few..
The Salesperson is Dead...and Other Sales and Marketing Myths Learn about seven common and pervasive sales and marketing myths that might be..
The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
5 Strategies for Leading a Quota-Busting Sales Team How can you get your sales team to consistently overachieve?..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
5 Customer Satisfaction Templates You Can Use Right Away Begin or improve your customer satisfaction program with these 5 ready to use..
Five Instincts Causing You to Lose Control of Your Deals This eBook for sales leaders illustrates how you can curb your impulses and regain..
Top 6 Reasons Why REVVY CPQ Outperforms Sequential Rules Engines The Real strength of a great CPQ solution lies in its seeming simplicity...
Bring Your A-Game: Build and Reward Your Sales Team Learn how a specialized sales team will improve your bottom line!..
The Ultimate Guide to Customer Storytelling Customer storytelling is the most powerful way to engage your community, drive sales, and..
Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
How Incentive Compensation Rewards Each Employee in Your Company This guide for executive, sales and finance leaders presents a remedy for..
5 Key Factors Transforming the Mobility of Field Services Learn how “going mobile” increases field service efficiency, customer..
Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
Getting Closer to the Customer: A Challenge for the C-Suite Getting Closer to the Customer is an Economist Intelligence Unit report which..
Increase Your Returns Using Event-Based Marketing Learn how event-based marketing will help you grow customer relationships...
42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
9 New Customer Behaviors that Could Sink Your Company Customer behavior has changed more in the past few years than in the previous fifty...
Is Web Self-Service Right for Your Utility Company? Recognize the 6 tell-tale signs that your utility company and your customers are poised..
The Definitive Guide to Mobile Sales Enablement 70% of sales organizations using tablets are realizing a positive ROI. Learn how mobile is..
An Action Plan for Making Good Customer Service a Reality A big reason is that most organizations never bother to put all of the essential..
Modeling Complex Products Trying to remember which products are compatible with each other and the sheer number of different possible..
Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
Let Data Drive Your Sales Compensation Planning and Expense Forecasting Compensation plan modeling gives companies the confidence to respond..
Secrets to Successful Inside Sales Management Learn a variety of best practices, techniques and ideas to both tactically and strategically..
Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money? New data on consumer behavior shatters the hype about..
Deploying Online Self-Service: The Definitive Guide If you're curious about getting online self-service right, but feeling like you..
How Mobile Printing Enhances Efficiency in Route Accounting & DSD Learn how your route delivery and sales staff can make more stops and..
Hire Right, Higher Profits -- Free eBook Excerpt and 20% Off Book Offer The Executive's Guide to Building a World-Class Sales Force..
Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
5 Reasons to Make Pricing Guidance Part of Your Quoting Solution Do you leave money on the table when quoting configured products and..
Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
Managing Business Transfer through Improved Design Win Tracking: Key Drivers for Successful Growth In this white paper, learn about the key..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
Leveraging Mobile Engagement to Boost Sales, Service, and Customer Satisfaction This white paper focuses on the engagement aspect of your..
Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
Whiteboard Selling: Empowering Sales Through Visuals--Free Sample Chapter Create compelling whiteboard presentations to engage your..
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
Unlock the Power of Your Field Service Teams with Mobility Learn Why Mobile Technology is a "Must Have" for Successful Field Service..
Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
Create a Smarter Storage Strategy Discover how building a smarter storage infrastructure based on the business value of data can enable you..
Virtual Assistants & Self Service: Are Animated Digital Characters for Real? Examine some of the key initial considerations that should be..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
Ping! Zine -- Web Tech Magazine, Issue 71: Success Tips for Running a Server Learn from the industry’s premier voice for both service..
After the Deal is Sealed: Should Sales Care About Service You'll wonder why organizations haven't already built a (stronger) bridge between..
Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
Service Failure Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a..
Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...
Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application You?ve outgrown Excel. Using your email..
The State of Resilience & Optimization on IBM Power Systems (System i and System p) Read this review to learn the data protection, recovery..
Best Practices for Integrated Listening Provide feedback opportunities at all major customer touch points/transactions...
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..
2013 Sales Compensation & Performance Management Key Trends Analysis The results are in! The latest Chief Sales Officer (CSO) Insights..
How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
Top 12 Things to Look for in a Great Mobile Chat Solution This white paper focuses on top 12 things to look for in a mobile chat solution...
The Essentials of Sales Kit - Includes a Free Power Principles eBook Download this kit to learn everything you need to know about Sales...
T&E Expense Management and the Social Enterprise With expenses related to Travel and Entertainment (T&E) encompassing 8% to 12%..
7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
Best Practices for Implementing an IP/SIP Contact Center Companies around the world are facing a critical conflict: the need to cut costs in..
Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration Learn how to simplify data integration..
High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
Improving Channel Margins with Channel Revenue Management In this Model N white paper, receive insights into the main challenges around..
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
The iPad for Field Service? It's a Game Changer! This on-demand webinar explains how the iPad is changing the way business is done for field..
Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new..
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy The swiftness with which..
12 Comp Mistakes: The Bad & The Terrible Find out the twelve most common compensation mistakes in the latest eBook from Xactly...
Creating an Effective Sales Catalog An effective sales catalog is a key part of CPQ, because it makes it easier for salespeople to find..
Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
Achieving Order-to-Delivery Excellence: Demand Management in Discrete Industries Find out why discrete manufacturers need to refocus their..
The Customer Service Book Bundle -- A 313 Page Sample from Berrett-Koehler Create a customer service environment that attracts and maintains..
Business Practices for Building Material Suppliers to Meet Today's Top 3 Issues Build stronger relationships with your contractors through..
Predictive Lead Scoring - How To Turn Data Into Revenue “Predictive Analytics” is the buzzword du jour, but how do I take..
Global Price and Margin Management Not only can price management add significant value, it can often deliver it faster, at a lower cost, and..
How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
Prevent Incentive Compensation Troubles Before They Begin Learn how you can effectively manage risk today!..
Aligning Finance and Sales: Best Practices for Sales Compensation Management Sales compensation has become both more complex yet more..
Streamlining the Insurance Contact Center Efficiency, Effectiveness and Customer Loyalty Discover how much your company has to gain by..
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
Resilience & Optimization on IBM Power Systems: Surveys of IBM i and AIX Users Read this review of the data protection and recovery..
Customer Experience Management: How to Exceed Expectations This paper describes the many facets of adopting customer experience management..
Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
The Seven Keys to World Class Manufacturing Become as good as any competitor in the world, and just a little bit better, quicker, smarter,..
Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
Sales Gravy's Guide to: Better Sales Interview Questions This Guide Will Help You: Develop the discipline to talk less and listen more in..
Death of the Contact Center: Are the Rumors True? As consumers rapidly embrace the web and mobile devices for fast answers to questions, is..
Social Media Monitoring vs. Social Media Analytics Customer Service Directors, learn how social media analytics can make sense of online..
Secrets to Optimize Field Service for Better Customer Experiences Field service technicians are quite often the only representatives that..
Is Web Self-Service Right for Your Financial Services Institution? Find out if your financial services organization is meeting your..
Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
How To Clone Your Closers The Sales Leaders Challenge: How do you Clone your Closers and drive productivity?..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...
The Innovative Sale Unleash your creativity for better customer solutions and extraordinary results...
Would You Fire a High-Performing Sales Jerk? Learn from your Best-in-Class peers and competitors how to maintain a healthy balance between..
Revenue in the Field: 5 Tips from the Best In this Aberdeen Group Analyst Report, learn how best-in-class organizations drive new revenue..
Rapid Product Rollout in Financial Services Discover how Financial Services organizations are accelerating these business processes through..
Modern Survival Guide for Pipeline Generation A sale is a journey that you undertake with your prospect...
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
Sales Negotiation Mistakes that Kill Deal Profitability Are your team's seemingly small discount concessions doing major hidden damage to..
T&E Expense Management and the Social Media Enterprise Learn how the social enterprise, the cloud, and mobile and integrated technologies..
Email Power Prospecting Sales Kit Email prospecting is hot and it feels much less threatening than cold calling...
10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
5 Ways CPQ Keeps Your Sales Pipeline Moving Is your company ready to grow? Find out how CPQ solutions help to increase sales efficiency and..
Best Practices for Adding Self-Service Kiosks to your Store Learn how implementing self-service kiosks in your grocery store can reduce..
Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
Predictable Revenue - Summarized by Actionable Books Change the way you think about sales and give your team the tools to be able to..
Hidden Gems: The Ultimate Strategy to Find High Value Prospects Learn how to find high value prospects by identifying when they're most open..
Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
Strategic Service Management: The Final Frontier Discover how a strategic service management solution can increase profitability, revenue,..
Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
Grow Your Business with Improved Field Service Efficiency! Free guide includes ”Best-in-Class” performance comparison and 5..
Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..
The Spreadsheet is Dead – Long Live Incentive Compensation! Sales and finance leaders; don't spend any more energy on time-consuming..
Are There Criminals On Your Sales Team? Learn how to structure a criminal background check program for use with sales candidates...
Is Web Self-Service Right for You? Recognize the 6 tell-tale signs that your organization and your customer are poised to benefit from next..
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
Use KANA SEM to Take the Pain Out of Assisted-Service There are the pain points of assisted-service. KANA Service Experience Management is..
Optimizing Sales Engagements: Selling at the Speed of Change To explore how effectively sales organizations are dealing with change, CSO..
Voice of the Customer: The New Digital Frontier As more customer interactions become digital, marketers have a never-before-seen opportunity..
Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
Unified Communications Guide: The Business Case for Unified Communications in the Contact Center Unified Communications (UC) systems make a..
Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier? Learn how this cutting edge technology can help..
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